Placing an order on syform.com is simple:
- Select the desired product.
- Choose any variants (flavour, size, etc.)
- Add the product to your cart.
- Proceed to checkout by entering your shipping details and payment method.
Once the purchase is complete, you will receive a confirmation email with an order summary.

Once confirmed, the order quickly moves to the preparation phase.

If you wish to change the address, products, or quantity, please contact our customer service as soon as possible (by writing
to info@syform.com) indicating the order number. We will do our best to intervene before shipping.

It is possible to request the cancellation of an order as long as it has not been shipped.
To do this, you must promptly contact our customer service, indicating the order number, at the email: customer@syform.com
If the order has already been entrusted to the courier, it will be possible to exercise the right of withdrawal according to the procedures indicated in the Returns and Refunds section.

Yes, you can also purchase as a guest.
However, creating an account allows you to:
• view your order history;
• save shipping addresses;
• speed up future purchases.

After completing your purchase, you will receive:
- an order confirmation email;
- a shipping email with a link to track your package once it has been entrusted to the courier.
For any updates, you can contact our customer service by writing to customer@syform.com and indicating your order number.

During checkout, you can add any notes related to your order.
Please note that special delivery requests (e.g., specific times) depend on the courier and cannot always be guaranteed.
ATTENTION: Do not include delivery instructions in the order notes: any wording such as "at" or "c/o" must be entered directly into the shipping address field.

Yes.

To receive an invoice, you must correctly enter your tax details during the order.

Orders are generally prepared and shipped within 1–2 business days of payment confirmation.

Delivery times depend on the courier and destination. Typically, delivery takes place within 24–72 business hours from shipment.

Shipments are made using national couriers selected by Syform. Normally, the following are used:
BRT / GLS / Poste Italiane

Any requests can be entered in the order notes. However, specific delivery times or methods
depend on the courier and cannot always be guaranteed.

We also remind you that any indications such as "c/o" must be entered in the address field and not in the order notes.

The request must be sent to our Customer Service via email at info@syform.com, indicating:
- order number
- product concerned
- quantity
- lot and expiry date
- reason for return
- photographic documentation
Our team will provide you with instructions on how to proceed with the return.

You can request a return in the following cases:
- non-conforming product (with photographic evidence)
- product incorrect compared to the order placed
- product damaged during shipping
- obvious problems related to the packaging
In these cases, we ask you to send a photograph of the product and packaging along with your request.

Any anomalies or damage to the goods must be reported within 3 days of delivery by writing to info@syform.com.

If the package is damaged upon delivery, we recommend that you:
- accept the package with reservation, indicating it on the courier's receipt
(e.g., “damaged package”, “opened package”, “crushed package”, “wet package”)
- take a photograph of the damaged package
- contact our customer service within 3 days of delivery
This will allow us to properly manage the claim with the courier.

Returns are not automatic and must be pre-authorized by our Customer Service.
Once the request is received, our team will verify the provided documentation and contact you to confirm any refund or replacement.
Unauthorized returns will not be accepted.

Yes, you can exercise your right of withdrawal within 14 days of delivery, as stipulated by European regulations on online purchases. The product must be:
- intact
- unopened
- in its original packaging

If the return is due to a shipping error or damaged product, Syform will cover the costs.
If the return is due to a change of mind, the shipping costs will be borne by the customer.

After receiving and verifying the returned product, the refund will be issued using the same payment method used for the purchase, within a few business days.

For food safety and hygiene reasons, opened or used food supplements cannot be returned, unless the product is defective or non-compliant.

On the syform.com website, you can pay using the payment methods available at checkout (e.g., credit card, PayPal or other digital systems, bank transfer).

Yes. All
transactions are handled through secure and certified payment platforms.

Food supplements should be used as part of a varied and balanced diet and a healthy lifestyle. If
you have any doubts or particular conditions, we recommend consulting your doctor or nutritionist.

For product information or general inquiries, you can contact our team by writing to info@syform.com.
For specific needs, we recommend consulting a professional.

Instructions for use are provided on the packaging and in the "How to Use" section of the product data sheet. We recommend following these instructions.

The time of consumption may vary depending on the product and the goal. Some supplements are designed for pre-workout, others for recovery, and still others for daily intake.

The duration of intake may vary according to individual needs. In general, supplements can be used as part of a balanced nutritional program.

Any allergens are clearly indicated in the ingredients list on the product page and on the label, highlighted in bold.

Syform develops dietary supplements for sport and well-being, focusing on the quality of raw materials and production processes. For specific needs related to competitive sports, we always recommend consulting with your medical staff or nutritionist.

Combined intake depends on the type of products and the objective.
We recommend following the instructions provided and, if in doubt, consulting a professional.